Certainly! Below is a template for a Refund and Returns Policy. Make sure to customize it according to your business practices and legal requirements.
Refund and Returns Policy
1. Introduction
Thank you for shopping withVRrentExpress.com (“Company”, “we”, “our”, “us”). We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms under which you may return products and request refunds.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be initiated within 7 days from the date of delivery.
- Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of Purchase: A receipt or proof of purchase is required to process returns.
3. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Personalized or custom-made products
- Digital goods or downloadable items
- Gift cards
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at admin@vrrentexpress.com or call 8937821786 to request a return authorization. Provide your order number and the reason for the return.
- Prepare the Package: Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the Item: Send the package to the return address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Please allow 7 business days for the refund to appear on your statement, depending on your bank or payment provider.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email address] or [phone number]. We will arrange for a return and provide a replacement or refund at no additional cost to you.
8. Contact Us
If you have any questions or need assistance with a return or refund, please contact us:
VRrentExpress.com
Bareilly
Admin@vrrentexpress.com
8937821786
9. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.